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Manager, Projects & Processes

Please see Special Instructions for more details.

Interested applicants must submit their application and all required documents online by April 1, 2024.

The first review date will be April 2, 2024.

Qualified internal applicants shall be given first consideration in filling this position.

Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying.

All candidates selected for interview will need to bring original certificates and diplomas of educational credentials noted on their resume.

Position Details

Position Information

Position Title Manager, Projects & Processes
Posting Number 02150SA
Location New Westminster Campus
Grade or Pay Level A - Pay Band 11 
Salary Range Min: $89,455; Control Point: $119,273; Max: $131,201. Placement within a salary band is typically up to the Control Point based upon a review of skills, experience and internal equity. College may place over Control point in limited circumstances.
Position Type Administration - Regular
Posting Type Internal/External
Regular/Temporary Regular
Employment Type Full-Time
Posting Category Administration
Start Date 05/03/2021
End Date
Day of the Week Mondays to Fridays
Shift N/A
Work Arrangements
This regular full-time position is available on May 3, 2024 . Regular hours of work are 8:30 am to 4:30 pm, Monday to Friday.

Travel between Douglas College’s campuses as required.

Douglas College is committed to supporting a healthy work/life balance for employees. A hybrid work from home arrangement may be considered. On top of this, we offer:
  • Competitive extended benefits,
  • Family-friendly benefits (including top-ups for maternity/parental leaves),
  • Generous time-off benefits (vacation and sick leave days),
  • Defined benefit pension plan with employer contribution,
  • Free access to Employee Assistance Program (EAP) and TelaDoc,
  • A variety of health and wellness benefits (to learn more, please visit: https://www.douglascollege.ca/about-douglas/campus-information/careers-douglas-college/total-compensation),
  • Continuous professional development opportunities (e.g. PD funding, tuition waivers, free courses, free access to LinkedIn Learning courses, College-provided workshops, etc.),
  • Free access to the campus fitness centres, along with free daily fitness classes, and
  • Discounted rates on wireless phone plans, car rentals, and pet insurance.
What Douglas Offers

DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best colleges even better.
The Role
Under the general direction of the Associate Director, IT Business Services and Engagement, the Manager, Projects & Processessupports planning, integration, and implementation of College-wide projects into business unit activities. The position also provides consultative services for business process reviews defining the “as-is” and “to-be” states, assists the College’s Manager, Projects & Business Solutions helping to define the business requirements of the project, and provides for training and change management support to the affected units. This position is also responsible for evaluating the operational effectiveness of implemented projects through use of appropriately selected key performance indicators and metrics.
Responsibilities
The Manager, Projects & Processes is accountable for the following:

• Ensuring that project management services are planned, developed, and implemented in accordance with College policies, procedures, and requirements.

• Identifying project management service needs through consultation with all user groups.

• Managing or facilitating management of cross-departmental and enterprise systems projects by supporting the efforts of the department-based project resources; helping to define the business requirements of the project.

• Selecting and directing of the work of consultants and contractors, where applicable.

• Evaluating the operational effectiveness of implemented projects through the use of appropriately selected key performance indicators and metrics.

• Representing the Office, Division, or the College, as deemed appropriate by the AVP Technology and CIO, on College committees and external agencies and organizations.

• Interacting with many levels of the College’s departments and academic units to ensure organizational operations are effective, efficient, consistent, and aligned with strategic objectives through analysis of business processes, business outcomes, and key performance measures.

• Enabling multiple departments to work cooperatively to develop optimized shared processes, streamline operations, and improve effectiveness.

• Analyzing and evaluating organizational metrics against strategic objectives and providing recommendations for measurement adjustments/changes to more effectively monitor performance.
To Be Successful in this Role You Will Need
• Established professional credibility as evidenced by a baccalaureate degree in a relevant area such as Computing Science, Engineering, Business or a related discipline from an accredited post-secondary institution. An equivalent combination of education, training and experience may be considered. Preference will be given to candidates with an MBA;

• Minimum 5 years of experience in a closely aligned position, preferably in post-secondary;

• Current Project Management Professional designation (or equivalent);

• Strong technical acumen including familiarity with software development tools and methodologies

• Strong understanding of relational database design

• Experience with the Ellucian Banner ecosystem, or a similar higher education ERP platform

• Demonstrated knowledge of the standards for project management and related methodologies;

• Demonstrated leadership at a management level;

• Demonstrated experience in project management and business/systems analysis;

• Proven analytical and problem-solving abilities;

• Demonstrated ability to apply critical thinking;

• Ability to facilitate group workflow modeling sessions including brainstorming and evaluation of potential process improvement suggestions;

• Ability to effectively prioritize and execute tasks in a high-pressure environment;

• Good written, oral, and interpersonal communication skills;

• Ability to present ideas in business-friendly and user-friendly language;

• Highly self-motivated and directed;

• Keen attention to detail; and

• Commitment to a respectful, team-orientated collaborative work environment. Must be able to deal with sensitive issues with tact and diplomacy.
Link to Full Position Profile
Equity Statement

Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status.
Needs a Criminal Records Check No
Posting Detail Information

Open Date 03/15/2024
Close Date
Open Until Filled
Special Instructions to Applicant
Interested applicants must submit their application and all required documents online by April 1, 2024.

The first review date will be April 2, 2024.

Qualified internal applicants shall be given first consideration in filling this position.

Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying.

All candidates selected for interview will need to bring original certificates and diplomas of educational credentials noted on their resume.
Quick Link for Direct Access to Posting https://www.douglascollegecareers.ca/postings/12035

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. What are your salary expectations for this role?
    • $80,000 - $85,000
    • $85,000 - $90,000
    • $90,000 - $95,000
    • $95,000 - $100,000
    • $100,000 - $105,000
    • $105,000 - $110,000
    • $110,000 - $115,000
    • $115,000 - $120,000
    • more than $120,000

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
  3. References with Contact Information
Optional Documents
  1. Transcripts and/or Credentials