DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best colleges even better.

• Assist with greeting clients and visitors ensuring clients sign-in, answer queries and direct appropriately;
• Provide consistent and accurate personal responses to every inquiry about WorkBC Services within one business day of receiving the inquiry;
• Support Clients in accessing all relevant resources, including any specific resources that may be identified for individual clients and direct and refer the Client to other programs and resources, including WorkBC Apprentice Services and WorkBC Assistive Technology Services;
• Receive and review applications for services from the On line Employment Services Portal;
• Provide assistance with the online application starting with obtaining a Basic BCEID;
• Complete reports as per the requirement of the Langley WorkBC and submit to the Langley Centre Manager;
• Ensure that appropriate tracking mechanisms are in place and strictly followed to capture and celebrate Client’s sustained employment at 4, 24, and 52 weeks.

• Participate in weekly team meetings and community outreach.
• Miscellaneous as required.

• Post-Secondary diploma/degree, in employment services related field or equivalent level of experience.
• Certified Career Development Practitioner (CCDP) Certification an asset.
• Commitment to continuous learning and development.
• Ability to exhibit respect for clients, client diversity, and community partners.
• Strong oral and written communication and interpersonal skills.
• Excellent computer skills: MS Office Suite, database entry and the use of online-demand meeting applications and desk-top sharing.
• Knowledge of local labour market and labour market trends.
• Knowledge of WorkBC and its mandate an asset.
• Satisfactory completion of a criminal records check.
• Experience providing customer service and resolving issues in person & virtual service delivery environment.
• Experience working with individuals with complex barriers and a wide range of cultural backgrounds.

Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status.