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Career Coach - Case Management

Please see Special Instructions for more details.

Interested applicants must submit their application and all required documents online. Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying.

Position Details

Position Information

Position Title Career Coach - Case Management
Posting Number 02206SA
Location Maple Ridge
Grade or Pay Level See Salary Range
Salary Range $29.71 to $32.16 per hour. Salary is based on education and experience.
Position Type Training Group Contract Employment
Posting Type Internal/External
Regular/Temporary Contract
Employment Type Part-Time
Posting Category Training Group
Start Date 06/03/2024
End Date 06/02/2025
Day of the Week Mondays to Fridays
Shift Please see Work Arrangements
Work Arrangements
This is a part-time position (24 hrs per week) based at the Maple Ridge office between Monday and Friday. Days and times of shifts will vary, with some shifts that will include evenings until 6:30pm.
What Douglas Offers

DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best colleges even better.

The Role
Representing Douglas College at the Maple Ridge WorkBC Centres, the Career Coach will support clients in achieving and maintaining sustainable labour market attachments. They will serve all client types including general clients, Clients in receipt of Employment Insurance (EI) and Income Assistance. The successful candidate will maintain exemplary customer service while ensuring that they meet or exceed the Centre’s service utilization targets and key performance measures as outlined for each Career Coach.
  • Create realistic return to work action plan that identifies activities and objectives that support the Clients in reaching their employment goals;
  • Support and refer Clients to access all relevant community and WorkBC resources;
  • Assist clients through one-to-one coaching with resume writing, job search techniques, labour market information, career planning materials, assessment tools, workshops and other relevant resources;
  • Determine eligibility for financial supports and Skills Enhancement services;
  • Assess and provide the Client with the following services, tailored to individual client needs:
    • Work Experience ( Wage Subsidy, Job Creation Project and unpaid Work Experience),
    • Skills Enhancement (Skills Training, Academic Upgrading, Short Term Training),
    • Self-Employment,
    • Customized Employment
  • Maintain regular contact with the Client to support, motivate, and monitor the Client’s progress; and
  • Review monthly Key Performance Measures (KPM) and Centre Targets with the Centre Manager to ensure that you are providing the right services at the right time for Clients.
To Be Successful in this Role You Will Need
  • Post-Secondary degree, or equivalent level of knowledge and experience in employment services related field;
  • A Certified Career Development Practitioner (CCDP) Certification an asset;
  • Ability to exhibit respect for clients, client diversity, and community partners;
  • Strong oral and written communication and interpersonal skills;
  • Excellent computer skills: MS Office Suite, database entry and the use of online-demand meeting applications and desk-top sharing;
  • Knowledge of local labour market and labour market trends;
  • Knowledge and awareness of WorkBC systems, processes and financial model an asset

Experience in the following preferred:
  • Providing excellent customer service while delivering in person and virtual services;
  • Conducting & interpreting client needs assessments;
  • Working with individuals with complex barriers and a wide range of cultural backgrounds;

Preferred but not essential Certifications:
  • Career Development Practitioner;
  • MBTI certificate;
  • Personality Dimensions;
  • Job Club Leader.
Link to Full Position Profile
Equity Statement

Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status.

Needs a Criminal Records Check Yes
Posting Detail Information

Open Date 05/28/2024
Close Date
Open Until Filled Yes
Special Instructions to Applicant
Interested applicants must submit their application and all required documents online. Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying.
Quick Link for Direct Access to Posting

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Are you legally eligible to work in Canada?
    • Yes
    • No
  2. * If you are not a Canadian Citizen or Permanent Resident, do you currently have a valid Canadian work permit?
    • Yes
    • No
    • Not Applicable
  3. * If you have a valid Canadian work permit, please indicate expiry date and the type of work permit you hold. (Type N/A if not applicable).

    (Open Ended Question)

  4. * Are you a current or former Douglas College employee/student?
    • Current employee
    • Former employee
    • Current student
    • Former student
    • None of the above
  5. * If you are a current/former employee/student, enter your ID number. (Type in N/A if not applicable.)

    (Open Ended Question)

  6. * How did you first find out about this employment opportunity?
    • Douglas College Careers Site
    • LinkedIn
    • Indeed
    • Social Media (Facebook, Instagram)
    • Personal Referral
    • Agency Referral
    • Professional Association Website
    • Colleges and Institutes Canada (CICAN)
    • Canadian Association of University Teachers (CAUT)
    • Douglas College CareerHUB
    • Career Fair or Other Hiring Event
    • Other
    • Glassdoor
  7. * Please confirm that you will maintain residency in the Lower Mainland for the duration of your employment.
    • Yes, I confirm
    • No, I am not able to meet this requirement

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. References with Contact Information